Performance-f

Year 2013 Client's Charter Achievement

No.  Charter  Year 2013          
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dis
1

To respond to any applications of forest production or wood-based manufacturing industries within one (1) week after receiving the completed application forms.

100%

100% 100% 100% 100%
100%   100%  100% 100%  100% 100% 100% 
2

 To issue forest license within three (3) months from the date of receipt of completed application.

 100%

100% 100%  100% 100% 100%  100%   100% 100%   100% 100% 100%
3

To issue timber manufacturing license, contractor certificate & export license within one (1) month from the date of receipt of completed application. 

100% 

 100%  100% 100%  100%  100% 100%
100%
100% 100% 100% 100%
4

To approve the extension period of forest license within two (2) months from the date of application. 

 100%

100%   100% 100%  100% 100%  100% 100% 100% 100% 100% 100%
5

To approve the extension period of timber manufacturing license, contractor certificate & export license within two (2) weeks from the date of application.

 100%

 100% 100%  100%  100% 100%  100% 100% 100% 100% 100% 100%
6

To provide information & technical advice on management, research & development as well as data of state’s forest resources within two (2) weeks from the date of the application.

 100%

 100% 100%  100%  100% 100% 100%  100%  100% 100%  100% 100%
7

To release deposit, bank guaranttee or refund of royalty credit balance after the license operation is closed within one (1) month of the claim, subject to  complete documentation. 

 100%

100%  100%  100%  100% 100% 100%  100% 100% 100% 100% 100%
8

To supply non-classified publication at least one (1) week from the date of  application.

100% 

100%  100%  100%  100% 100%  100% 100% 100% 100% 100% 100%
9

To respond promptly to public complaints regarding forest offences or forest services within one (1) week

100%

100% 100% 100% 100% 100%  100% 100% 100% 100% 100% 100%
10

To provide the outcome regarding the application to enrol into any courses at the Sabah Forestry Institute (IPS) within one (1) month after the date of interview. 

 100%

100% 100% 100% 100%  100% 100%  100% 100% 100% 100% 100%
11

To provide excellent services & hospitality at all time. 

100% 

100%   100% 100% 100% 100%   100% 100%  100% 100% 100% 100%