Client Charter
We are committed to provide excellence in services and ready to fulfil our responsibilities as follows :
We are committed to provide excellence in services and ready to fulfil our responsibilities as follows :
- To respond to any applications of forest production or wood-based manufacturing industries within one (1) week after receiving the completed application forms.
- To issue forest license within three (3) months from the date of receipt of completed application.
- To issue timber manufacturing license, contractor certificate & export license within one (1) month from the date of receipt of completed application.
- To approve the extension period of forest license within two (2) months from the date of application.
- To approve the extension period of timber manufacturing license, contractor certificate & export license within two (2) weeks from the date of application.
- To provide information & technical advice on management, research & development as well as data of state’s forest resources within two (2) weeks from the date of the application.
- To release deposit, bank guarantee or refund of royalty credit balance after the license operation is closed within one (1) month of the claim, subject to complete documentation.
- To supply non-classified publication at least one (1) week from the date of application.
- To respond promptly to public complaints regarding forest offences or forest services within one (1) week.
- To provide the outcome regarding the application to enrol into any courses at the Sabah Forestry Institute (IPS) within one (1) month after the date of interview.
- To provide excellent services & hospitality at all time.