Client Charter
Our Client Charter
1. License and Permit Processing
Processing the issuance of all types of licenses and various permits for new applications and renewals within 7 to 30 working days from the date the application and complete documents are received.
2. Technical Advisory Services
Providing information and technical advice related to sustainable forest management, the forestry industry, forest license and permit applications, and forestry research within 14 working days from the date the application is received.
3. Certificate Issuance
To process and issue all certificates related to forestry operations, the forestry industry, and other services within 7 to 30 working days from the date the application and complete documents are received.
4. Public Complaint Management
Take action on public complaints regarding forest offences and services, with feedback provided within 7 working days from the date the complaint is received.
5. Course Offer Letters
Issuing offer letters for attending courses at the Sabah Forestry Institute within 14 working days after the interview date.
6. Recruitment and Retirement Applications
Providing feedback on job applications and retirement matters within 3 working days after the application letter is received.
7. Sample Identification and Analysis Services
Processing service applications for identification and/or analysis of samples, with results delivered to customers within 7 to 45 working days, subject to standards and the number of samples.
8. Training Applications
Processing training applications organized by the Department within 7 working days from the date the application and complete documents are received.
9. Quotation/Tender Offer Letters
Issuing quotation/tender offer letters to the relevant licensees/contractors within 1 to 3 working days after the decision is received.
10. Payment Processing
Processing all types of payments within 14 working days from the date the application is received, in accordance with Treasury Instruction 103.
Client Charter
Our Client Charter
1. Timely Response Commitment
To process the issuance of all types of licences and various permits for new applications and renewals within 7 to 30 working days from the date the application and complete documents are received.
2. Forest License Processing
To provide information and technical advice related to sustainable forest management, the forestry industry, forest licence and permit applications, and forestry research within 14 working days from the date the request is received.
3. Efficient Licensing
To process and issue all certificates related to forestry operations, the forestry industry, and other services within 7 to 30 working days from the date the application and complete documents are received.
4. Forest License Extension Approval
To act on public complaints regarding forest offences and services by providing feedback within 7 working days from the date the complaint is received.
5. Commitment to Exceptional Service
To issue offer letters for courses at the Sabah Forestry Institute within 14 working days after the date of the interview.
6. Forest Data and Advisory Services
To provide feedback on job applications and retirement matters within 3 working days after the application letter is received.
7. Course Enrollment Outcome
To process service requests for identification and/or analysis of samples and deliver the results to the client within 7 to 45 working days, subject to standards and the number of samples.
8.Approval for Training Application
To process applications for training organised by the Department within 7 working days from the date the application and complete documents are received
9. Two-Week Approval for License Extensions
To issue quotation/tender offer letters to relevant licensees or contractors within 1 to 3 working days after the decision is received.
10. Two-Week Approval for License Extensions
To process all types of payments within 14 working days from the date the application is received, in accordance with Treasury Instructions 103.
